Customization and Development
Achieving the best possible process support and integration
Fast and straightforward customization is of major importance in respect of
the flexibility of a service management system. For that reason, our software
solutions are designed in such a way as to provide a large range of possi-
bilities to adjust processes, the user interface, control parameters, table
values and interfaces.
Interactive customizing significantly contributes to limit the design and docu-
mentation work to the essentials and to build up know-how and train the key
users at an early stage. Our aim is to achieve the best possible process
support and integration. By customizing our software through individual
adjustments and extensions, we ensure that information can be processed
without media break and redundant data entry.
