Gartner MQ 2021

We are part of the
2021 Gartner Magic Quadrant™
for Field Service Management

Part of the most recognized Field Service Management providers in the world

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HVAC K00

Perfect solutions for your industry

Service on a new level.

Field Service Management by GMS
in sanitary, heating and air conditioning technology

More informations

Service1 Summer Release 21

THE NEW SUMMER RELEASE 2021

Set new standards with Service1.
The Field Service Management Performance Package.

More about the Release

Service1

Good solutions are the product of very good employees.

Committed and ambitious employees are the foundation of our path to success, which we have now been on for over 30 years.

Start your career at GMS

Gartner nr 03

Successfully introduce & effectively use your own knowledge database

Efficient help for customer service - even in the home office

Improve service quality now

NEWTON KI

NEWTON AI - The Next Generation of Field Service

Newton uses AI to support call centers, dispatchers, resource scheduling, spare parts management, engineers and customer self-service portals with targeted data and information for fault identification and/or repairs.

More about Newton AI

One solution – for all platforms
GMS Service Performance is system-independent.

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Best service – in use worldwide
Service1 from GMS is used in more than 70 countries.

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Service1 – Field Service Management
Optimized for all devices and operating systems.

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Service1. All-in-One Solution Suite for Service Excellence.

Service1 provides functionality across our service solutions as “Software-as-a-Service”.

1 2 3 4

Salesforce AppExchange

Test a demo version of Service1 free.

Service1 – Field Service Management

Made for all devices.

GMS is recognised in the 2021 Magic Quadrant

We are part of the most recognized Field Service Management providers in the world. Read more in the latest Gartner report.

Success Stories

Our customers. Service Excellence in practice.

We have been accompanying, supporting and optimizing CRM projects for more than 25 years. In this time we have built a substantial customer base – thanks to innovative products and focus on 100% customer success.

Company

GMS Development. 30 years of service expertise.

GMS Development stands for high-performance, innovative CRM solutions for After Sales and Field Service Management (FSM). Some of the world’s best-known companies rely on our products.

Service1 Summer Release 2020

Successful business for you —satisfaction for your customers.

You can really look forward to our Summer Release, which is packed with clever functions that provide more productivity and greater convenience for your field service. Set new standards in Field Service Management!

Service1 Summer Release 2020

Successful business for you —satisfaction for your customers.

You can really look forward to our Summer Release, which is packed with clever functions that provide more productivity and greater convenience for your field service. Set new standards in Field Service Management!

Success Stories

Our customers. Service Excellence in practice.

We have been accompanying, supporting and optimizing CRM projects for more than 25 years. In this time we have built a substantial customer base – thanks to innovative products and focus on 100% customer success.

Service1 Summer Release 2020

Successful business for you —satisfaction for your customers.

You can really look forward to our Summer Release, which is packed with clever functions that provide more productivity and greater convenience for your field service. Set new standards in Field Service Management!

Company

GMS Development. 30 years of service expertise.

GMS Development stands for high-performance, innovative CRM solutions for After Sales and Field Service Management (FSM). Some of the world’s best-known companies rely on our products.

Success Stories

Our customers. Service Excellence in practice.

We have been accompanying, supporting and optimizing CRM projects for more than 25 years. In this time we have built a substantial customer base – thanks to innovative products and focus on 100% customer success.

A first contact?

We are happy to inform you in detail about our solutions.

In a good conversation we will explain further details and show you new possibilities for your individual service strategy.

We look forward to helping you

I would like to know more about Service1

Added Value

Optimize your service offers while increasing customer satisfaction.

20%

Shorter response times

40%

Savings in order taking and disposition

25%

Increased customer satisfaction

20%

Less travelling time and distance

15%

Increase in productivity and profitability

Careers at GMS

An environment for excellent work.

Committed and ambitious employees are the foundation for the success we deliver to customers for more than 25 years. If you’re driven by initiative, creativity and enthusiasm and strive to achieve Service Excellence, we look forward to receiving your application!

Current Job Vacancies

Technical Consultant & Project Manager

Bundesweit, Full-time

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Account Executive - (Sen.) Sales Manager*

Bundesweit, Full-time

View

Pre-Sales Engineer Product Management*

Paderborn // Homeoffice, Full-time

View

Softwareentwickler Field Service Applikationen für Cloud Computing*

Paderborn // Homeoffice, Full-time

View

Softwareentwickler Mobile Field Service für Cloud Computing*

Paderborn // Homeoffice, Full-time

View

Top-Features

Service 1. The Next Generation of Field Service Management.

Automated Dispatching and Route Optimization

Checklists and Service Reports with Digital Signature

Service Console with Installed Base

Spare Part Management and Service Logistics

Contract Management with Automated Dispatching

Interactive Planningboard and Map Display

Smart Services (IoT)

Mobile Field Service App (on-/offline)

CTI

Customer Self-Service Apps

Customer- and Partner Portals

ERP Integration

Dashboards/Reports

Workshop Apps

Learn more about Service1, the All-in-One Solution Suite for Service Excellence.

Details

Leading companies rely on our service solutions. Click here for our customer success stories.

Contact

Good service starts with a dialogue.

Service1 is the All-in-One Solution Suite for Service Excellence. It will be our pleasure to provide you more details in a personal conversation and show you new possibilities to advance your service strategy. Send us an e-mail or call us. We look forward to hearing from you.

GMS Development – Gesellschaft für Software-Entwicklung mbH
An der Talle 89
33102 Paderborn

Phone +49-5252-9891-0
Fax +49-5252-9891-19