For us, Service Excellence means designing the best possible solutions. Solutions that ensure that our customers’ processes can be performed faster, better and at a lower cost. State-of-the-art solutions based on Best Practice principles. Solutions that allow more than 80 per cent of customer requirements to be met by standard, yet to be flexible enough to accommodate the unique character of every individual client. Solutions that can be seamlessly be integrated in our customers’ existing infrastructure, while allowing new technologies and services to be used and added. We see Service Excellence as a commitment to designing solutions that enable our customers to seize faster and better the opportunities in After Sales – today and tomorrow. Service Excellence also entails providing our customers with tangible business value.