Gartner Research – Deliver Customer Service During COVID-19: Improve Digital and Self-Service Capabilities*
Field Service Management in times of Corona.
Taking the new normality into account.
Part 1 of the series “Customer support in times of Corona
In pandemic times, service teams face new challenges. Limited contact and special conditions are unprecedented situations for every organisation. Nevertheless, your service technicians are there to ensure customer satisfaction. This makes it all the more important to keep in touch with the customer by using innovative solutions. The new, digital self-service option, i.e. helping people to help themselves, helps your service team to remain productive and to offer your customers perfect service as usual.
In the first part of the series the following topics are discussed:
- Develop a strategy for exceptional situations
- Prepare your teams perfectly for “work at home”
- Automate processes to reduce waiting times
- Digitise your customers’ processes sustainably
A modern, innovative Field Service System, such as Service1 by GMS, has clear advantages, particularly in the digital planning of assignments and in the contactless processing of serviceorders. Among other things, it helps companies to maintain their profitability even in difficult situations.
Two further parts on the subject of “Customer support in times of Corona” will follow
GMS Development will be presenting further content on this topic in the near future, which can help you to ensure high customer satisfaction even in situations that are difficult to plan and prepare your teams for the new normality.
Request part 1 of the series “Customer support in times of Corona
Companies should always be prepared for new challenges. We can help you prepare for such situations and still offer your customers perfect service.
Request part 1: Gartner Research – Deliver Customer Service During COVID-19: Improve Digital and Self-Service Capabilities*
*Gartner, Deliver Customer Service During COVID-19: Improve Digital and Self-Service Capabilities, Olive Huang, Brian Manusama, 7 April 2020
The 2020 Gartner Magic Quadrant for FSM
GMS NAMED IN 2020 GARTNER MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT
As part of its annual market report, the Gartner Magic Quadrant evaluates the evaluate selected providers of field service management solutions. The assessment is based on fixed criteria such as Completeness of Vision and Ability to Execute. We are very happy that GMS fulfills these criteria and is listed for the first time in 2020 in the Gartner Quadrant for Field Service Management.