Customers, Equipment, Historical Data, Contracts and Conditions
Provide Your Engineers with Comprehensive Information.
Best preparation for every assignment
Your engineers have all the required information at their fingertips: customer and equipment data, historical data, contract data and conditions. Fault description and repair hints provide targeted instructions for fault clearance. Your engineers can effectively prepare themselves for their assignment, and your customers experience service the way it should be. Best preparation for each and every assignment.
Fault Notifications and Repair Instructions
Optimized Use of Knowledge and Experience.
Solve Problems Efficiently
Enable your workforce to solve problems quickly and permanently. Fault descriptions in compliance with international standards, knowledge-based repair instructions and spare parts proposals support your engineers. This way you will achieve a higher first-time fix rate and optimize the quality and the costs of your assignments.
The 2020 Gartner Magic Quadrant for FSM
GMS NAMED IN 2020 GARTNER MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT
As part of its annual market report, the Gartner Magic Quadrant evaluates the evaluate selected providers of field service management solutions. The assessment is based on fixed criteria such as Completeness of Vision and Ability to Execute. We are very happy that GMS fulfills these criteria and is listed for the first time in 2020 in the Gartner Quadrant for Field Service Management.
Activities, Spare Parts, Work and Travel Times
Document Your Performance.
Reporting made easy
Make it easier for your engineers to create service reports. Selection list boxes and standard texts are available for activity data entry. Control elements allow spare parts searches using bar codes and the convenient entry of times. Let customers confirm the service delivery with their signature. If the customer is due to receive an invoice, the system automatically takes care of the process, saving you time-consuming re-editing and customer complaints.
Spare Parts, Replenishment and Stock Optimization
Reduce Your Costs.
Optimized Spare Parts Management
Missing spare parts and excessive stock quantities are significant cost drivers. Automatic replenishment anticipates the spare parts consumption of your engineers, as well as optimizing the structure and range of the stocks. In this way, repeat journeys and wasted assignments caused by spare parts unavailability, excessive capital commitment, and the depreciation and amortization of obsolete stocks of spare parts can be dramatically reduced. Your engineers have the required spare parts at hand, your customers are pleased about the immediate repair – as is your Controlling Department about decreasing costs.
Checklists, Documents and Pictures
Flexible and Attuned to Every Situation.
Put all required information and forms at your engineers’ disposal electronically. Technical descriptions, product-specific supplementary information and individually customizable checklists with work instructions or test specifications. Where required, pictures may supplement the documentation. In this way, documentation requirements can be comprehensively fulfilled, making the work of your engineers a lot faster and easier.
Lighten Your Engineers’ Load.
Time reports at the push of a button
Time reports generated by the system contain all the information required for billing and statistical purposes. In cases where supplementary data is necessary, the engineer is notified accordingly and provides the missing information with just a few clicks of a button. Time-consuming manual creation and checking of daily, weekly and monthly reports is now a thing of the past.
Learn more about our workshop repair service solution and how to increase your productivity with intelligent logistics and a perfect network service.
Good service starts with a dialogue.
Service1 is the All-in-One Solution Suite for Service Excellence. It will be our pleasure to provide you more details in a personal conversation and show you new possibilities to advance your service strategy. Send us an e-mail or call us. We look forward to hearing from you.
GMS Development – Gesellschaft für Software-Entwicklung mbH
An der Talle 89