365/24/7 Service for Your Customers
Regardless of your Call Center availability, you can offer your customers access to services around the clock via the Customer Service Portal. Whenever a problem arises or an engineer is needed, the Customer Service Portal determines available solutions in seconds and proposes them to your customers. In emergency situations engineers are immediately notified and sent their assignment and order details automatically.
If equipment can be repaired in the workshop, the system organizes the necessary steps and provides your customer, the carrier and the workshop with the necessary information. Permanent availability and fully automated processing of service calls, including appointments and logistics. This way, you can reduce the costs of service and at the same time increase your customers’ satisfaction. One more step forward towards Service Excellence.