WINTER RELEASE 2022
Set new standards with the Field Service
Performance Package from GMS Development
Performance Package from GMS Development
New innovations and opportunities
We offer you all information about the current release also as PDF for download.
Service1 Release 2022
Download Winter Release PDF
The highlights in winter 2022
What features you can look forward to in this release
It is in the nature of field service that, above all, operations at the customer’s site must run smoothly. To achieve this, it must be possible for technicians to access important information at any time, even while on the road. Until now, this was particularly difficult when the Internet connection did not work properly.
That’s why we’ve made some important innovations in Service1moble offline-capable as well. This means that your technicians are less dependent on external influences and can successfully bill and complete assignments at the customer’s site the first time.
The second focus in this release is the organization of large orders. We have made the entire process more flexible and intuitive. Who does what at what time and with what authorization? From now on, all jobs involving multiple technicians can be conveniently controlled via Service1mobile. The feature supports various scenarios that occur in this context.
The user can now also use some other very important functions on a mobile device, so that typical service activities can be completed more quickly and easily. Device registration and the documentation of repetitive service calls, for example, are much quicker for technicians with the new features.
For your success and the satisfaction of your customers.
CPQ Mobile
Create offers easily on the move – now also offline
In field service, it is common for service organizations to provide a quote before a service is performed. A typical approach is for the customer to request products and services by phone or portal and then receive a quote from a back-office representative. Once the customer agrees to the scope and price of the quote, the products are shipped to the customer or an appointment is made for a service call.
However, it also happens that the customer requests a quote during an on-site visit. The service is then provided once the issued document is signed by both parties. In this case, the challenge for the technician is to correctly estimate the scope of work ad hoc. In doing so, he must take into account price aspects, various contract terms, and specific taxation. This process may become impossible if an unstable or missing Internet connection prevents access to the supporting back-end systems.
With Winter Release 2022, it is now possible to create quotations on site with all associated price aspects -such as price lists, discounts, customer-specific surcharges -as well as taxation in Service1mobile’s offline mode. This way, your technician can give the customer a price quote before the job is even done and have him confirm the quote as well as sign it. All quotation items can also be flexibly transferred to the final documentation process, which enormously reduces the effort required for post-processing.
Sometimes it is not possible for the customer to make an immediate decision. Then the offer status as well as the validity period can be flexibly adapted to the customer’s wishes. If the offer is accepted before the expiration date, it can simply be forwarded to Service1mobile for execution – regardless of whether it was created by a technician or a back-office employee.
Order processing
Mobile management of large work orders
In addition to working on individual pieces of equipment, service organizations often perform jobs that require servicing an entire group of equipment. This may require capacities that cannot be covered by a single service technician within one day. In this case, a team of technicians is assigned to the work order. The coordination, progress tracking and documentation of such a large order is sometimes a challenging task.
Service1mobile now supports large work orders that involve many technicians. Individual contributors can now more easily select a specific device within the work order. For example, they can scan the identification number (serial number) or make a selection from a predefined list. The app then presents all device-specific information. If desired, this data can then be transferred to the confirmation process with just a few clicks, thus speeding up the processing of the job. In addition, the work status can be documented for each device – so the overall progress can be transparently tracked by everyone involved.
Since large orders are very individual, Service1mobile supports various workflows. For example, a technician can determine on site which colleague will take care of which device. The work is then only handled for these agreed devices. Another solution is for the dispatcher to designate a person responsible for the job. The other technicians then have a supporting function. This means that they can then document the time report, for example, but not the material.
Order processing
Calculate prices on the move – now also offline
Price transparency is a key issue in customer interaction across all industries. Personal contact is also becoming increasingly important for customers. In field service, both play a major role. In concrete terms, this means that nowadays it is assumed that service technicians are comprehensively informed on an ad hoc basis, not only technically but also in terms of prices.
It follows that a technician on site must have a clear overview of the entire product and service portfolio in order to provide the customer with optimum support. This applies to simple prices as well as complex cost estimates or service reports. In addition, in B2C companies, the calculated price and taxation are not merely rough guidelines, but represent the actual amount the customer has to pay for the products and services supplied. This means that all aspects of pricing and taxation must be considered, including customer-specific contract terms. This already complex task is further complicated when an unstable or missing Internet connection prevents access to the supporting back-end systems.
With the winter release we have given an upgrade to the pricing of Service1mobile: All required price definitions and conditions are downloaded. The technician thus can view the price and tax information for all the products and services he has selected, without having to rely on an Internet connection. This makes it easy to calculate all prices during the on-site visit. Practical additional benefit: Once the job has been completed, all the information can be easily transferred to the service report.
Master data
Register and organize devices easily on the move
The device registration process varies by service organization and industry. In some organizations and scenarios, service technicians must register the equipment when it is first used. Only then can work be performed on the equipment. Sometimes, registration is also done in advance by a back-office employee. In this case, it can happen that the device was not correctly identified during customer contact by telephone. In this case, the technician responsible receives invalid information about the device he is to work on. Making a clear assignment on site is not a problem for a service technician. Until now, however, it took some effort to update the work order accordingly.
Via Service1mobile, the technician can now easily view all existing devices for a customer location or register a new device for this location. The stored data record provides information about various product specifications such as the product model, the serial number or the installation date. With this upgrade, the common problem with incorrectly registered devices has also been solved. The technician can now replace the device currently associated with the work order with the correct one with just a few clicks.
Order processing
Document work orders easily using templates
Despite the complexity and diversity of field service, service technicians must regularly perform activities that are similar across different customers and locations. One such scenario is regular maintenance on certain standard products or a serial fault. In these cases, the technician uses a predefined amount of material or provides a defined service.
Many service technicians find documenting these repetitive activities enormously stressful. Nevertheless, documentation is absolutely essential to ensure that the work performed is traceable and legally compliant. Simplifying this time-consuming process would bring great benefits to many service organizations.
Service1 now offers the possibility to use different templates for order confirmation which contain the required materials and services. In the future, the service technician simply selects the appropriate template from a list. The corresponding material and services will be added to the documentation. A template can also be linked to filter criteria – such as specific order types and products – so that it is only available in a particular context.
New innovations and opportunities
We offer you all information about the current release also as PDF for download.
Service1 Release 2022
Download Winter Release PDF
Service1 Mobile – Innovative Funktionen und optimierte Systeme
Was Sie dieses Jahr noch erwarten können
Die nächste Generation der mobilen Service1-Lösung kommt 2022
In diesem Jahr werden wir Ihnen tolle Neuigkeiten zu unserer neuen, mobilen Applikation berichten können. Wir haben die ganze App komplett neu erfunden. Das moderne UI der neuen Anwendung ist zum Beispiel so gestaltet, dass Ihr Techniker noch flüssiger durch die Anwendung gehen kann und Arbeitsschritte viel schneller und fehlerfreier erfasst werden. Die neue Mobile ist zugeschnitten auf die komplexen Anforderung im Field Service. Unter anderem wurde eine hervorragende Offline-Leistungsfähigkeit etabliert – natürlich auch für große Datenmengen, die in kürzester Zeit verarbeitet werden müssen.
Dazu kommt, dass die Basisstruktur der Software so aufgebaut wurde, dass Newton, unsere künstliche Intelligenz, so nahtlos integriert ist, dass ein hoher Mehrwert für alle Beteiligten entsteht und die Effektivität der Techniker damit stark erhöht wird. Zudem bietet die neue Lösung die Möglichkeit der vollständigen Anpassbarkeit durch Ihre IT-Abteilung inhouse und ist natürlich plattformunabhängig.
Freuen Sie sich auf mehr Informationen über unsere neue mobile Lösung von Service1.
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Gern informieren wir Sie im Detail über unsere Lösungen.
Wir erläutern Ihnen in einem guten Gespräch weitere Details und zeigen Ihnen neue Möglichkeiten für Ihre individuelle Servicestrategie auf.
Wir freuen uns auf Ihren Kontakt!
Service1 Field Service Management – successfully in use worldwide
We support world-renowned companies in more than 70 countries in digitizing and optimizing their service processes.
With our template- and practice-oriented approach, we plan and implement demanding projects quickly and reliably
within the agreed time and cost budgets.
Contact
Good service starts with a dialogue.
Service1 is the All-in-One Solution Suite for Service Excellence. It will be our pleasure to provide you more details in a personal conversation and show you new possibilities to advance your service strategy. Send us an e-mail or call us. We look forward to hearing from you.
GMS Development – Gesellschaft für Software-Entwicklung mbH
An der Talle 89
33102 Paderborn
Phone +49-5252-9891-0
Fax +49-5252-9891-19
The Next Generation of Field Service Management.
WIR SIND IM GARTNER MAGIC QUADRANT FÜR FIELD SERVICE MANAGEMENT
Der Gartner Magic Quadrant bewertet im Rahmen des jährlichen Marktberichtes die ausgewählten Anbieter für Field Service Management Lösungen. Die Beurteilung erfolgt nach festen Kriterien wie z.B. Umsetzung von Vision, Fähigkeiten und Projekterfahrung. Wir freuen uns sehr darüber, daß GMS diese Kriterien erfüllt und seit 2020 im Gartner Quadranten für Field Service Management gelistet ist.
SAFE HARBOUR STATEMENT
This document may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the results of GMS Development could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking statements, including: any projections of product or service availability, customer growth, earnings, revenues, or other financial items; any statements regarding strategies or plans of management for future operations; any statements concerning new, planned, or upgraded services or developments; statements about current or future economic conditions; and any statements of belief.
The risks and uncertainties referred to above include – but are not limited to – risks associated with possible fluctuations in our financial and operating results; our rate of growth; interruptions or delays in our service or application; breaches of our security measures; the financial impact of any previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain customer acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; competition; the emerging markets in which we operate; our ability to hire, retain and motivate employees and manage our growth; changes in our customer base; technological developments; regulatory developments; litigation related to intellectual property and other matters; and general developments in the economy, financial markets, and credit markets.
GMS Development assumes no obligation and does not intend to update these forward-looking statements, except as required by law. Any unreleased services or features referenced in this document; on our web site, press releases, presentations or public statements are not currently available and may not be delivered on time or at all. Customers who purchase GMS Development applications should make their purchase decisions based upon features that are currently available.