Dispatching and route optimization have always been core elements of efficient Field Service soluons. Precise scheduling and route optimization are not merely self-purpose, but in fact one of the most important leverages for reducing engineers’ journey times and increasing productive working time.
Precise route optimization that takes real-time traffic conditions into account is equally as important when ensuring reliable scheduling of customer appointments, and that engineers arrive at the agreed time.
Speed Profiles provide accurate information on the travel time required for a particular route at a particular time on a particular day of the week. They take constantly changing traffic conditions into account, processing real-time data received from other vehicles and navigation systems to provide continuous updates.
Speed Profiles make sure that tours are optimized according to real traffic conditions at a particular time of day on a particular day of the week.
For example, if an on-site visit requires an engineer to use a tunnel, busy bridge or section of road or highway that is congested at certain times, it can make sense to transfer the visit to the tour of a different engineer based further away, who would nevertheless require less time to get to the assignment.
This reduces travel times, and increases the engineer’s productive working times, with the additional effect that engineers arrive on time for their appointments – a direct contribution to increased customer satisfaction.
Advantages and Benefits at a Glance:
- Travel time calculated depending on time of day and day of the week
- Optimization of travel time (reduced)
- Optimization of productive working time (increased)
- Reduction of “time pressure” on engineers
- Increased adherence to agreed customer appointments
- Greater customer satisfaction
To use speed profiles an update of the tour optimization service and the related digital map data is required.
We would be happy to provide further information upon request.