Service1 makes returns management easy and convenient. And everybody benefits.
In order to rectify faults quickly and continuously improve the first-time fix rate, large quantities of different materials that might be required are often allocated to a field service assignment. Any high-value or rare parts that have not been used are then generally sent back via the returns process.
Service1 is the smart way to reduce the time and effort required for the returns process. The feature offers your service engineers a selection list that enables them to combine necessary returns in appropriate packages that are not related to a particular order. At the same time, they receive a reminder to send back spare parts that have been delivered but not used. If required, engineers can register any material they would like to retain for future use, or receive proactive support with registration of the return consignment number.
A clever additional benefit: this process takes into account any valuable or recyclable parts that have been removed, including newly introduced parts that Quality Management would like to test.
Service1’s returns handling system frees your service engineers from many time-consuming tasks connected with finding or recording information. In addition, Quality Management will be able to identify defects and fault sources more quickly and implement the necessary improvements. Your engineers benefit from the convenient returns handling process, while you enjoy the positive side effect of the reduction of tied capital and lower service costs.