Newton Speech – our smart assistant – uses artificial intelligence to evaluate information from databases. Newton supports your engineers in an entirely new way when they are preparing, performing, documenting and invoicing their tasks. There will be virtually no need for complex, time-consuming searches, clicks and navigation any more.
Newton AI supports your service engineers in their day-to-day work visiting customers. Newton answers questions intelligently and, if required, reads the relevant information aloud. When necessary, the smart assistant will organise the search for material in different stocks.
The interactive voice-controlled assistance system Natural Language Processing (NLP) is part of our solution and is put to effective use where required. Engineers are given precise answers to their questions, as well as receiving advance information about their work schedule, route planning and outstanding assignments. Repair instructions can also be read aloud while the engineer is working. As Newton KI acquires additional knowledge with every new assignment, the engineer can concentrate completely on the task at hand, thereby substantially increasing his First Time Fix Rate.
Using spoken language increases productivity and speeds up processes. Careful selection of commands and proactive, intelligent responses accelerate communication between humans and machines. Synergies which support your engineers in their daily work and increase your first-time fix rate are created during service assignments.
Our smart assistant Newton AI provides supplementary services and support. Service1 turns software into a smart, reliable colleague who is always on hand to help.