The 2020 Gartner Magic Quadrant for FSM
GMS NAMED IN 2020 GARTNER MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT
As part of its annual market report, the Gartner Magic Quadrant evaluates the evaluate selected providers of field service management solutions. The assessment is based on fixed criteria such as Completeness of Vision and Ability to Execute. We are very happy that GMS fulfills these criteria and is listed for the first time in 2020 in the Gartner Quadrant for Field Service Management.
Vaillant Group & GMS
Service Management Award
Vaillant Group, a global market and technology leader for heating, ventilation and air-conditioning technology, initiated an international project for Excellence Process Support (EPS). Vaillant not only standardized and optimized all its Sales and Service processes, but also implemented a CRM solution that integrates individual national organizations as well as Service and Sales. The decision to implement this strategy using a cloud-based solution platform also meant breaking new ground with regard to technology. The rapid implementation and the harmonization achieved are already proving success. Among other things this is marked by a 360-degree view of customers, greater planning and controlling efficiency, faster order processing and consistent support of Sales and Service processes.
„At Coca-Cola Erfrischungsgetränke AG, the year 2013 marked the dawn of a new era in the field of mobile applications. Together with GMS, we designed a Mobile Service App for our engineers that hit the road within 6 months. This was the foundation stone for our Salesforce-based Cloud Strategy, and the support we had from GMS allowed us to carve out an important competitive advantage in the market.“
Marcus Franke, CIO Europe, Coca-Cola Erfrischungsgetränke AG
“We had known about the Service Solution competencies of GMS for many years. In 2010 we began a joint project with the Vaillant Customer Service organizations and provided a solution that combines best efficiency with in-depth support for our specific Customer Service processes.”
Klaus Walder, Project Manager, Vaillant Group
Leading companies rely on our service solutions.
Good service starts with a dialogue.
Service1 is the All-in-One Solution Suite for Service Excellence. It will be our pleasure to provide you more details in a personal conversation and show you new possibilities to advance your service strategy. Send us an e-mail or call us. We look forward to hearing from you.
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